Posted in Customer Service, Hot Topics and New Bits
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!
Posted in Hot Topics and New Bits, IT, People Skills, Soft Skills
Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop — if you know where to start. Here’s the simple way …