Posted in Customer Service, Hot Topics and New Bits
Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales
hospitality
Posted in Customer Service, Leadership, People Skills, Soft Skills
Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!
Posted in Customer Service, Hot Topics and New Bits
Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
Posted in Customer Service, Hot Topics and New Bits, People Skills
Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!
Posted in Customer Service, Hot Topics and New Bits
Superior customer experience is not just giving customers what they ask for nor giving them what we think is best. Go beyond the request w/ these 3 steps to see what the customer is picturing!