Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!
Superior customer experience is not just giving customers what they ask for nor giving them what we think is best. Go beyond the request w/ these 3 steps to see what the customer is picturing!
Leaders, do you know if your customer service teams will take sides in midst of controversy? True story, effect on customers, people skills lessons learned. Don’t let this happen on your watch!!!
From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.