Posted in Customer Service, Hot Topics and New Bits, IT, Leadership
Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.
information
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Customer Service, Hot Topics and New Bits
In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Posted in Customer Service, Hot Topics and New Bits
The guts of great customer service — especially in tough times — is something your org. already has and costs very little. When you do it well, the results are positively startling. Do you know what it is?