Posted in Careers & Jobs, Coaching Professional, Hiring Talent, Hot Topics and New Bits, People Skills, Soft Skills
Give RISE to your career: Plug into 4 career people skills traits. Insight fr The People Skills Coach™ for leadership, teamwork, and career development.
Posted in Employee Engagement, Leadership, People Skills, People Skills Chat
People skills global Twitter chat will explore the connection between trust leadership employee engagement. JOIN The People Skills Coach™ & community Sunday Jan 25th 10amET.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Sales, Soft Skills, video
Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Persistent leadership quandary: Can you be friends with those you lead? Yes, IF … Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leadership, People Skills
Simple integrity is a powerful influence with others. Here’s the best single step we can take. Insight fr The People Skills Coach™.
Posted in People Skills, People Skills Chat, Tweets
What is the strength of grace in our lives? JOIN us in #peopleskills global Twitter chat to explore grace in all its meanings and the space it has in our lives. Host: The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Teamwork
Leaders, are you engaging employees to work w/ with integrity & ethically or mostly to meet dept. goals? Lessons learned from big corporations!
Posted in Customer Service, Hot Topics and New Bits, Sales
Wireless providers, embrace the smartphone kill switch to deliver a superior customer experience. Reinvent don’t hold onto the status quo to preserve revenue. You can have innovation AND revenue!
Posted in Customer Service, Hot Topics and New Bits
When customers call for help, give them superior customer service before selling them something else. Your integrity builds trust which secures more sales. Advice from The People-Skills Coach™ after 25 years in business.
Posted in Leadership, People Skills, People Skills Chat
Join Twitter people skills chat (#Peopleskills) Sun. 9/8/13 10 am ET to explore Servant Leadership and People Skills. Host: Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Change vs inconsistency – successful leaders know the key differences & stop change resistors from misguiding everyone. Insight fr The People-Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, Soft Skills
The phrase people skills elicits different responses. Some picture evils of manipulation. Others, caring influence. The difference and the good news fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Tweets
A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership
Leaders, humility sustains everyone while humiliation destroys most. Lead with humility in the following 6 ways and watch the respect and success soar!