intelligence

Do Brilliant Minds Breed Bad Teamwork?

The HR Director in a large prestigious law firm and the Legal Practice Administrator wanted better relations between the super educated brilliant attorneys and support staff. Here’s how we turned demoralized support staff into high achieving team players.

The 5 Best Emotionally Intelligent Customer Service Thoughts

Your thoughts when you are with customers transmit like a satellite to them and to your daily happiness. Start your day with these 5 emotionally intelligent thoughts to deliver the best customer service and keep yourself happy.