To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™
Join weekly global #PeopleSkillsChat on Twitter SUN. Aug. 25th 10am EDT Topic: Cultural Differences. Host: Kate Nasser, The People Skills Coach™, Author of Leading Morale Guest hosting for Kate this week is chat moderator Tom Rhodes.
Leadership: Solve these employee interaction problems or they plant roots of a toxic culture that plagues profitability. Experience fr The People Skills Coach™.
Has rudeness conquered etiquette as the new norm around the globe? JOIN The People Skills Coach™ in #Peopleskills global Twitter chat Feb. 7th 10amET/3pmGMT to explore.
Travel learning open-mindedness is our #peopleskills global Twitter chat Nov. 22nd 10amET. JOIN The People Skills Coach™ to explore this topic amidst all the hatred, discord, and strife racking our world today.
Diverse workplace collaboration brings out the best from everyone. JOIN The People Skills Coach™ & community to explore connection & collaboration.
Authentic Leadership: Can you be totally yourself & lead diverse people? Explore this & more in Twitter chat 10am ET Host: The People Skills Coach™.
In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.
Posted in People Skills Chat
Join People Skills Twitter Chat May 19, 2013 “Impact of Intercultural & Personality Type Pace & Time Differences” Host Kate Nasser, The People-Skills Coach™ & Co-host of this topic Guillaume Gevrey (@ggevrey).
Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence – performance expectations. 5 questions to see and communicate more clearly on confidence and engage employees’ talent!
Guest blogger and executive intercultural coach, Anne Egros, discusses the magic power of color for success. Whether you are interviewing for a job, creating a brand marketing campaign, or interacting with business colleagues around the globe, you can benefit from knowing the intercultural meanings of color.
Contrary to popular belief, there is an “I” in team. A team result needs individual efforts and overlooking that reduces workplace morale in Western cultures. Especially in the USA, recognize individual contributions to fuel and inspire long term teamwork. Here are 3 steps to achieving this …
Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …
Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.