interpersonal skills

Acceptance Speeches: Use These Uncommon Gratitude Components #PeopleSkills

Acceptance Speeches: Image is a gold trophy.

For great acceptance speeches for awards etc, highlight your gratitude for these things. Kate Nasser The People Skills Coach™, Leading Morale

People Disconnect from Your Leadership for These Essential Reasons

People Disconnect: Image is an unplugged electrical cord. Image by Leonard J. Matthews via Flickr.

Reasons why people disconnect from your leadership, teamwork, and service (and how to remedy this). by Kate Nasser, The People Skills Coach™, Author, Leading Morale

Prevent Jealousy: See More Than People’s Highlight Reels | #PeopleSkills

Prevent Jealousy: Image is Steven Furtick quote "Don't compare your behind the scenes to someone's highlight reel."

Prevent jealousy by not comparing your daily life to someone’s highlight reel! ~Steven Furtick. Tips from Kate Nasser The People Skills Coach™, Author, Leading Morale

Leaders, Steps to Coach Super Talkers to Listen! | #PeopleSkills #LeadMorale

Super Talkers: Image is a big ocean wave.

Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Teamwork Weaknesses: Are You Making Teamwork Difficult? #Teambuilding

Teamwork Weaknesses: Image is paving stones w/ bits of broken chains in them.

When you think of teamwork weaknesses, what jumps to your mind? There are the standard images of some teammates not contributing and not being accountable. Yet because these are so visible, they are easier to address. Here are some subtle actions that you may be doing that make it difficult for others to be teammates […]

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Great Contact Center Reps: The Secret to Saying No | #PeopleSkills #cctr

Great Call Center Reps: Image is sun shining on a sunflower.

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […]

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Escape These Communication Traps Without Creating Conflict | #PeopleSkills

Avoid Communication Traps: Image is spider web.

For success in your work and personal life, don’t get trapped in these uncomfortable communication traps. Here’s how to do it without creating conflict along the way. Image by Bradley Huchteman via Flickr Creative Commons License. How to Escape These Communication Traps w/o Creating Conflict In response to a previous blog post I wrote on

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Rethink Criticism: Is Your Criticism of Employees Actually Contempt? #Leadership

Rethink Criticism: Image is burned matches curving over.

Leadership: When you criticize employees do they hear value or contempt? Rethink criticism w/ tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale

5 Ways to Sound Helpful Not Patronizing | #PeopleSkills #Communication

Be Helpful Not Patronizing. Image is clock saying Time to Adapt.

Do people see you as patronizing or helpful? Here are 5 tangible tips from The People Skills Coach™ to be helpful to others. Leadership, Teamwork, Service!

Respect Cultural Diversity: What’s in a Name? Everything! | #LeadMorale

Image is name tags saying Hello My Name Is

To respect cultural diversity, start with learning how to pronounce other people’s names. In any work setting, you are bound to meet people from different cultures with names you’ve rarely heard. If you’re not sure how to pronounce their names, ask them. It shows you care about getting to know them. Moreover, it shows that […]

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People Skills Firsts That Create Infinite Opportunity w/ People

People Skills Firsts: Image is stone skipping ripples on a lake.

Initiate these people skills firsts to produce infinite business & career opportunities for everyone. Kate Nasser, The People Skills Coach™, Author, Leading Morale.

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Logical Thinking Not Always Appropriate? #PeopleSkills #LeadMorale

Logical Thinking: Image is broken chain link fence.

Here is how logical thinking can actually create trouble. Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership Analytic

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Leaders, Avoid 8 Common Causes of People Skills Mistakes #LeadMorale

Leaders, turn these 8 common people skills mistakes into brilliance in leadership, employee engagement, & customer experience. by Kate Nasser The People Skills Coach™.

Driver Type Leaders: Words They Don’t Want to Hear #PeopleSkills

Driver Type Leaders: Image is a stop light with both red and green light illuminated.

Words that driver type leaders hate & what to say instead. Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership

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Silly Mistakes Bullies Make | #PeopleSkills #WorkplaceBullying #LeadMorale

Silly Mistakes Bullies Make: Image is of a "silly goose" via Flickr.

Bullies’ awareness of silly mistakes they make can help them stop bullying. Kate Nasser, The People Skills Coach™, Author, Leading Morale | Trust, Respect, Leadership

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