Posted in Hot Topics and New Bits, Listening Power, People Skills, Personality Types, Soft Skills, video
Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.
irate
Posted in Customer Service, IT, People Skills, Soft Skills
Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here’s how.
Posted in Customer Service, People Skills, Soft Skills
There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?
Posted in Customer Service
The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.
Posted in Customer Service
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.