irate

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

Empathy in Customer Care – Lose Your Fear!

Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here’s how.

How To Handle Irate or Angry Customers, Would You Want This?

There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?

The Best CSR Mindset and Training to Deal with Irate Customers

The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.

ACE Your Next Customer Service Moment

I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.