Customer Experience: Using Jargon Requires Huge Leap of Faith

Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.

Use the Customers’ Jargon — Not Yours!

A recent experience brings me to this customer service reminder. When interacting with the customer, use the customer’s jargon not yours. Here’s a simple true story …