Posted in Careers & Jobs, Coaching Professional, inspiration, People Skills, Thriving in Change
Gain broad knowledge to succeed in life & career. Insights from entrepreneur Kate Nasser, The People Skills Coach™ – Author, Leading Morale
Posted in Careers & Jobs, Coaching Professional, inspiration, People Skills, Thriving in Change
Gain broad knowledge to succeed in life & career. Insights from entrepreneur Kate Nasser, The People Skills Coach™ – Author, Leading Morale
Posted in Customer Service, Listening Power, People Skills, Soft Skills
To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™
Posted in Employee Engagement, inspiration, Lead Morale Chat, Leadership
Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.
Posted in Customer Service, Hot Topics and New Bits
In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Posted in Hot Topics and New Bits, Humorous Insights, Leadership
Leaders, in the workplace we have multicultural teams, virtual technology, global reach & still ineffective meetings. Here’s 8 reasons from The People-Skills Coach™ to try a meeting of the minds instead!
Posted in Hot Topics and New Bits, inspiration, People Skills
Professionals today must handle fast paced connections w great ease & style. Here are 8 steps to fast track your people-skills to success. Interpersonal skills
Posted in Customer Service, Hot Topics and New Bits, IT
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.
Posted in Hot Topics and New Bits, Leadership, Listening Power, People Skills, Soft Skills, Thriving in Change
Leaders and teams, knowledge can block listening to new ideas and studies show people have bias to creative ideas! 6 tips to listen better during change. Here 6 tips to quiet noisy knowledge and listen better during times of change.
Posted in Customer Service, Hot Topics and New Bits
The guts of great customer service — especially in tough times — is something your org. already has and costs very little. When you do it well, the results are positively startling. Do you know what it is?
Posted in Leadership, People Skills, Soft Skills, Tweets
Whether you are a new grad, a new leader, a seasoned corporate leader, a small business, or a solopreneur, you can leverage Twitter for learning and professional development. Here is a diverse sampling. Read more and add your insight …
Posted in IT, Leadership, People Skills
Does empowerment precede knowledge or knowledge precede empowerment? That’s what the CEO asked me? This confusion is most prevalent with new front line leaders. Many companies promote team members into front line leadership positions without training or coaching. They leave them to learn it the hard way — and call it empowerment. The confusion, the results, and the alternatives.