Coaching Employees: One Very Important Step | #Management #Leadership

Coaching Employees Use Action Words. Image is a pair of shoes.

When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via Coaching Employees: The Key Step So many times leaders and managers take on the […]

Leaders, Are Your Direct Reports a Wart on Arm of Progress? | #Leadership

Leaders, are your direct reports breeding success or are they a wart on the arm of progress? Here are 5 warts to look for and cure for business success.

Resolving Conflict: JOIN People Skills Global Chat Dec 3rd | #PeopleSkills

Listening Again: Image is People Skills Chat Logo.

JOIN People Skills global Twitter chat SUN Dec.3, 10amET to share & learn steps of resolving conflict. Host Kate Nasser The People Skills Coach™. | Leadership, Teamwork, Customer Service

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Direct Feedback: How to Get People to Be More Direct w/ You | #PeopleSkills

Direct Feedback: Image is a white arrow on dark background.

Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.

Pushing Boundaries: Push Others Too Far & We Lose | #PeopleSkills

Pushing Boundaries: Image says don't repeatedly push others and apologize. Risky pattern.

Pushing boundaries may trample others. Replace the old don’t ask for permission beg for forgiveness motto w/ this new approach fr The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

Best Customer Service Reps: Image is Light house beaming.

The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Visionary Experience Leaders, Are You Conquering Customer Loyalty?

Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.

Customer Service, What You Picture, You Create

In customer service, what you picture you create. To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here’s the true story and the lasting message of customer service inspiration.

Sales & Service: Listen for Customer Cares

Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What’s in it for you to work on this? Sales & service fail when you don’t address customer cares. Moreover, customers even select higher priced products […]

Four Practices for the Best Professional People Skills

Ever meet someone who is very good with all different types of people? In the workplace you see their professional people skills shine in various situations. You wonder, “What makes them so successful with diverse people and in widely different situations?” Look more closely or speak with them and you will find that the best professional people skills develop from these four practices.