listening

Horrible Customer Experience & Patient Experience: Constant Causes | #CX

Horrible Customer Experience & Patient Experience. Image is hands tied at wrist.

Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX

Team Dynamics: 5 Extremes That Harm Teamwork #PeopleSkills #Leadership

Team Dynamics: Image is stormy waters on rocks.

For great team dynamics, eliminate these 5 extremes that harm interaction & results. New insight from The People Skills Coach™ for leadership & teamwork.

Highly Effective Leadership Questions: Open-Ended vs. Closed-Ended

Highly Effective Leadership Questions: Image consists of pieces of a plain beige crossword puzzle.

Leaders, learn this simple rule for highly effective leadership questions from Kate Nasser, The People Skills Coach™ Author, Leading Morale

Win Arguments: How to Prevail Without Making Enemies #PeopleSkills

Win Arguments: Image is to vines connected with one ahead of the other.

How to win arguments w/o making enemies. Steps from Kate Nasser, The People Skills Coach™, Author, Leading Morale | Communication Leadership

Defend Employees & Teammates: When NOT To | #Leadership #LeadMorale

Defend Employees: Image is man crawling up side of mirrored building.

Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale

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Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ

Listening Epiphany: Image is fingers laced around light bulb.

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale

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Discover Employee Talents: How Great Leaders Do It | #LeadershipCoaching

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How great leaders discover employee talents by Kate Nasser, The People Skills Coach™, Author, Leading Morale. |Employee Engagement Leadership

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Why Many Leaders Are Driver Personality: Pros & Cons #Leadership

Driver Personality: Image is the word finish, a line, and below it the word start.

Why are many leaders the driver personality: pros & cons. Insights from Kate Nasser, The People Skills Coach™, Author Leading Morale | Leadership

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Communicating Clearly: Human Reasons It’s Essential for Trust | #Leadership #PeopleSkills

Communicating Clearly: Image is PYREX dish.

Communicating clearly is essential for building / sustaining trust. Here are the human reasons why from, Kate Nasser, The People Skills Coach™ Author Leading Morale

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Insidious Leadership: Are You Silencing Employees? | #EmployeeEngagement

Are You Suffocating Employees: Image is round head w/ hand around throat.

Leadership: Leaders, Are you silencing employees? Check this list from Kate Nasser, The People Skills Coach™ to avoid silencing them & the damaging results.

First Encounter Skills: JOIN Global #PeopleSkillsChat SUN. Sept 18th 10am EDT

Listening Again: Image is People Skills Chat Logo.

When you first encounter people how do you engage them & discover who they are? JOIN Kate Nasser, The People Skills Coach™ in global #PeopleSkillsChat to explore this.

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Sharing Natural Talents: JOIN Global #PeopleSkillsChat SUN. Aug. 21st 10am EDT

Listening Again: Image is People Skills Chat Logo.

Sharing natural talents is valuable but not always easy. JOIN global #PeopleSkillsChat on Twitter w/ Host Kate Nasser, The People Skills Coach™ to share your tips on sharing talents & learn from others.

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Hope Trust Resilience: JOIN Global #PeopleSkillsChat SUN. Aug. 14th 10am EDT

Listening Again: Image is People Skills Chat Logo.

JOIN us in global #PeopleSkillsChat this SUN. Aug. 14th 10am EDT w/ host Kate Nasser, The People Skills Coach™ to explore the connection & power of hope trust resilience.

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Turn Verbal Conflict into Great Opportunity & Results #Leadership #PeopleSkills

Turn Verbal Conflict: Image is two jellyfish colliding.

How to turn verbal conflict / collision into opportunity collaboration & results. Kate Nasser The People Skills Coach™ Author Leading Morale.

Verbal Collisions: JOIN Weekly Global #PeopleSkillsChat SUN. Aug. 7th 10am EDT

Listening Again: Image is People Skills Chat Logo.

Verbal collisions don’t have to mean more conflict. JOIN Kate Nasser, The People Skills Coach™ in Twitter global #PeopleSkillsChat Sun. Aug. 7th 10am EDT to explore this from diverse angles.

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