Strengthen & show emotional intelligence by seeing many reasons for other’s behavior — not just one reason. Kate Nasser, The People Skills Coach™, Author of Leading Morale
In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork
The slippery steps of bullying may not be what you think. Short read with big impact from Kate Nasser, The People Skills Coach™.
IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.
Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.