Logical Thinking Not Always Appropriate? #PeopleSkills #LeadMorale

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Here is how logical thinking can actually create trouble. Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership Analytic

Honoring Feelings: JOIN Weekly Global #PeopleSkillsChat SUN. Oct. 30th

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Honoring Feelings is our #PeopleSkills global Twitter chat topic. WHEN: Sunday Oct. 30, 2022 at 10AM EDT. Hashtag: #PeopleSkillsChat NOTE: USA is now on Daylight Saving Time. Click this time zone converter to convert Eastern Daylight Time to your local time zone. Background on Chat: Giving Advice Honoring feelings of others is key to great […]

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Show Emotional Intelligence: See Many Reasons for Behavior | #PeopleSkills

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Strengthen & show emotional intelligence by seeing many reasons for other’s behavior — not just one reason. Kate Nasser, The People Skills Coach™, Author of Leading Morale

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Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv

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In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork

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Slippery Steps of Bullying | #EndBullying #PeopleSkills

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The slippery steps of bullying may not be what you think. Short read with big impact from Kate Nasser, The People Skills Coach™.

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IT Customer Service Training: Logic to Empathy #CIO #ITIL

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IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.

Want Success? Don’t Let Fear Be the Gum on Your Shoe

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Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.

People-Skills: When Logic Blocks Success

Do your words explore or judge, discuss or declare, communicate or condemn? A people-skills mindset and one skillful tip put you on the road to success.