logic

Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv

Crises Empathy: Image is the word crisis.

In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork

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Slippery Steps of Bullying | #EndBullying #PeopleSkills

Slippery Steps: Image is warning sign of slipping on ice.

The slippery steps of bullying may not be what you think. Short read with big impact from Kate Nasser, The People Skills Coach™.

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IT Customer Service Training: Logic to Empathy #CIO #ITIL

IT Customer Service Training: Image is stick figures working together.

IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.

Want Success? Don’t Let Fear Be the Gum on Your Shoe

Image is "Shoe w/ gum stuck."

Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.

People-Skills: When Logic Blocks Success

Do your words explore or judge, discuss or declare, communicate or condemn? A people-skills mindset and one skillful tip put you on the road to success.