Posted in Leadership, People Skills, People Skills Chat, Soft Skills, Tweets
Undue loyalty: Can you be too loyal? JOIN Kate Nasser The People Skills Coach™ in Twitter global #PeopleSkillsChat to explore this topic in relationships, teamwork, and leadership.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
Join weekly Twitter global #PeopleSkillsChat w/ host Kate Nasser, The People Skills Coach™ Sept 19th. Topic: The Choice of Generosity or Greed. | Relationships | Selfishness | Leadership | Teamwork
Posted in Leading Morale, People Skills, People Skills Chat, Soft Skills, Teamwork, Tweets
Join global #PeopleSkillsChat on Twitter Sun. March 1st 10am ET w/ host Kate Nasser, The People Skills Coach™ & share your views on addressing toxic gossip in workplace & in life.
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leadership loyalty: Is it a simple concept easy to do? Not really. Best to look and the truths & myths. Insights from Kate Nasser, The People Skills Coach™.
Posted in People Skills Chat, Soft Skills, Tweets
JOIN #PeopleSkills global Twitter chat for deeper look at complex people skills topic of loyalty at work and in life (leadership, teamwork, family relationships, citizenship.) Host: Kate Nasser, The People Skills Coach™. |
Posted in Customer Service, Hot Topics and New Bits
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hiring Talent, Hot Topics and New Bits
Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
When a company operates from its heart to the the hearts of its customers, it’s likely to deliver in an outstanding way. Then why isn’t there more super customer experience and service? How can we ensure that customer care radiates in every moment? Explore these 5 ways during this National Customer Service Week.
Posted in Customer Service, Hot Topics and New Bits
Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!
Posted in Customer Service, Hot Topics and New Bits
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
Posted in Customer Service, Hot Topics and New Bits
Ever asked your customer service reps what do the customers think is a great experience? They hear their honest opinions and can tell you “What’s Our Super Glue of Customer Experience?” Here are 7 results …