Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Leadership loyalty: Is it a simple concept easy to do? Not really. Best to look and the truths & myths. Insights from Kate Nasser, The People Skills Coach™.
JOIN #PeopleSkills global Twitter chat for deeper look at complex people skills topic of loyalty at work and in life (leadership, teamwork, family relationships, citizenship.) Host: Kate Nasser, The People Skills Coach™. |
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
When a company operates from its heart to the the hearts of its customers, it’s likely to deliver in an outstanding way. Then why isn’t there more super customer experience and service? How can we ensure that customer care radiates in every moment? Explore these 5 ways during this National Customer Service Week.
Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
Ever asked your customer service reps what do the customers think is a great experience? They hear their honest opinions and can tell you “What’s Our Super Glue of Customer Experience?” Here are 7 results …
Managers use this list to guide new employees on why the customer is always right & how to serve them well. The issue is not right/wrong — it is respect for insight and beyond. Read more …
You’ve read that customer loyalty comes from service that’s easy for customers. In hospitality industry, customer loyalty comes from easy exceptions + read more …
Every customer remembers, returns, and refers when the experience with you was easy. They remember moments. What do they remember about you? Don’t leave it to chance. Read more…