Posted in Customer Service, Hot Topics and New Bits, Sales
Managers use this list to guide new employees on why the customer is always right & how to serve them well. The issue is not right/wrong — it is respect for insight and beyond. Read more …
loyalty
Posted in Customer Service, Hot Topics and New Bits, Thriving in Change
You’ve read that customer loyalty comes from service that’s easy for customers. In hospitality industry, customer loyalty comes from easy exceptions + read more …
Posted in Customer Service, People Skills, Soft Skills
Every customer remembers, returns, and refers when the experience with you was easy. They remember moments. What do they remember about you? Don’t leave it to chance. Read more…
Posted in Customer Service, Listening Power, People Skills, Soft Skills
The lowest cost step to customers’ dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!
Posted in Customer Service, People Skills
Customers are loyal to great connections; cool and distant doesn’t connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.
Posted in Customer Service
A recent experience brings me to this customer service reminder. When interacting with the customer, use the customer’s jargon not yours. Here’s a simple true story …