marketing

Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX

Transform Customer Experience; Image is hands over a keyboard.

Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.

Leadership: Culture Blinds Great Opportunities | #Innovation

Culture Blinds: Image is a tunnel with sides blinded.

Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Business Marketing: 7 #PeopleSkills Mistakes to Easily Avoid

Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.

Entrepreneurial Success From Great Social Media Finds #business

Entrepreneurial Success: Image is laptop, pen, paper, coffee cup etc...

Examples of entrepreneurial success via social media! From the great logo designs of Kimb Manson to getting new customers, social media makes it happen.

Leading Superior Customer Experience: Turn Off the Power!

Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.

Super Opportunity to Improve Every Customer Experience Survey

Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.

Going Global: The Magic Power of Color for Success

Guest blogger and executive intercultural coach, Anne Egros, discusses the magic power of color for success. Whether you are interviewing for a job, creating a brand marketing campaign, or interacting with business colleagues around the globe, you can benefit from knowing the intercultural meanings of color.