Posted in Customer Service, Hot Topics and New Bits, IT, Leadership
Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.
marketing
Posted in Hot Topics and New Bits, inspiration, Leadership, Thriving in Change
Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Hot Topics and New Bits, Listening Power, People Skills, Sales, Soft Skills
Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.
Posted in Careers & Jobs, Hot Topics and New Bits, People Skills, Sales
Examples of entrepreneurial success via social media! From the great logo designs of Kimb Manson to getting new customers, social media makes it happen.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.
Posted in Careers & Jobs, Hot Topics and New Bits, intercultural, Leadership, People Skills
Guest blogger and executive intercultural coach, Anne Egros, discusses the magic power of color for success. Whether you are interviewing for a job, creating a brand marketing campaign, or interacting with business colleagues around the globe, you can benefit from knowing the intercultural meanings of color.