metrics

Employee Engagement Breakthroughs: Easy Leadership Fixes

Employee Engagement Breakthroughs: Image is diverse team members celebrating.

Leaders often focus on numbers and spreadsheets but this doesn’t inspire. Great leaders bring numbers to life for easy employee engagement breakthroughs. Leadership insight from The People Skills Coach™.

True Customer Experience Leadership: Do You Breed Initiative Beyond Procedures?

True Customer Experience Leadership: Image is an empty packet of ketchup.

Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.

Patient Customer Experience: Great Threats & Cures #cx #healthcare

Patient Customer Experience: Image is the word "BAM".

Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.

Easy Customer Experience Lesson: A Tale of Two Surveys

Do the questions in your customer experience survey say you are truly customer focused? Surveys don’t just gather information; they send a strong message about your brand. Here’s an easy experience lesson to glean from a tale of two surveys.

Customer Experience Leaders, Are Your Metrics Too Loud to Hear?

In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?

Leaders, Does Customer Service Fix Failure or Build Success?

The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?

Super Opportunity to Improve Every Customer Experience Survey

Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.

Customer Experience Super Blooms, When We Flex

Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …