Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders often focus on numbers and spreadsheets but this doesn’t inspire. Great leaders bring numbers to life for easy employee engagement breakthroughs. Leadership insight from The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.
Posted in Customer Service, Hot Topics and New Bits
Do the questions in your customer experience survey say you are truly customer focused? Surveys don’t just gather information; they send a strong message about your brand. Here’s an easy experience lesson to glean from a tale of two surveys.
Posted in Customer Service, Hot Topics and New Bits
In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?
Posted in Customer Service, Hot Topics and New Bits
The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.
Posted in Customer Service, Hot Topics and New Bits
Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …