Mindset

Leaders: Proving Need Not Stop the Improving #EmployeeDevelopment

Leaders, do your actions drive employees to focus on proving themselves to you or improving their contributions to the organization and its success? Here’s a checklist to assess what culture you have created!

People Skills: Responding to Disrespect With Dignity | #PeopleSkills

People Skills Dignity: Image is a sign saying "Means should correspond to the dignity of the end."

When you must interact amid disrespect, how can you respond w/ dignity? 7 key insights fr The People Skills Coach™. | Leadership | Morale | Career

Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Workplace Civility: Reasons Leaders & Teams Still Resist | #Leadership

Workplace Civility: Image is the word civility.

Why do leaders, managers, & teammates still resist workplace civility? Reasons why from Kate Nasser The People Skills Coach™, Author, Leading Morale

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Self-Esteem: Why It’s Career Rocket Fuel! #CareerTips #Leadership

Self-Esteem: Image is green bowl saying Big Bowl of Self Esteem

Develop your self-esteem. Here are the reasons why it’s career rocket fuel. by Kate Nasser, The People Skills Coach™, Author Leading Morale.

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Career Struggles: Do You See the Real Lessons They Teach You? | #CareerTips

Career Struggles: Image is flowers some alive some dead.

Career struggles teach us many things about work. More importantly, they can teach us much about ourselves. They do this IF we see the real lessons about who we are. Do you see the real lessons about you that your career struggles are uncovering? Image by Dion Gillard via Flickr Creative Commons License Career Struggles: […]

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Hotel Customer Experience: Are Your Employees Problem Solvers? | #CX

Hotel Customer Experience: Image is front desk of a hotel

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]

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People Skills Missteps: Dominating w/ Friendly Advice | #PeopleSkills

People Skills Missteps: Image is small pumpking leaning on large pumpkin

Offering ‘friendly’ advice is risky. It is fraught w/ people skills missteps & peril. Insight fr The People Skills Coach™.

Closed Mindsets: JOIN Global #PeopleSkillsChat SUN. Sept 25th 10am EDT

Listening Again: Image is People Skills Chat Logo.

Impact of closed mindsets is global Twitter #PeopleSkillsChat topic w/ host Kate Nasser, The People Skills Coach™, Author, Leading Morale. Join in, share your views & experience. Sun. Sept 25th 10am EDT.

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First Encounter Skills: JOIN Global #PeopleSkillsChat SUN. Sept 18th 10am EDT

Listening Again: Image is People Skills Chat Logo.

When you first encounter people how do you engage them & discover who they are? JOIN Kate Nasser, The People Skills Coach™ in global #PeopleSkillsChat to explore this.

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Leadership Assumptions That Damage Tomorrow

Leadership Assumptions: Image is shadows of window blinds.

Leadership assumptions create damage you don’t foresee. 3 true stories from The People Skills Coach™ on damage to employee engagement, performance, & morale.

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Leadership: Care Sooner to Retain Employees & Customers | #PeopleSkills

Care sooner: Image is a sign that says Awareness.

Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™

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Discover More Openness: JOIN Global #PeopleSkillsChat SUN. Aug. 28th

Listening Again: Image is People Skills Chat Logo.

Discover openness & open-mindedness in global #PeopleSkillsChat on Twitter w/ host Kate Nasser The People Skills Coach™, Lead Morale & Change

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Turn Verbal Conflict into Great Opportunity & Results #Leadership #PeopleSkills

Turn Verbal Conflict: Image is two jellyfish colliding.

How to turn verbal conflict / collision into opportunity collaboration & results. Kate Nasser The People Skills Coach™ Author Leading Morale.

Increase Respect: Ways to Stop Expecting People to Be You | #PeopleSkills

Increase Respect for Differences: Image is apple and orange slices alternating in a stack.

How to stop expecting people to be like you & increase respect. Insights from Kate Nasser The People Skills Coach™, Author, Leading Morale

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