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Leadership Challenge: How Long Do You Coach a Bad Attitude?

Excellence: Image is Good Better Best Excellence

Leadership challenge I am often asked: How Long Do You Coach a Bad Attitude? You don’t. You inspire positive attitudes to success. Here’s why and how.

People Skills Global Chat: Are You Constructive or Constrictive? #peopleskills

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How do you seem to others? Are You Constructive or Constrictive? JOIN people skills global chat Sun. 2/2/14 Twitter 10am EST Host: The People Skills Coach™.

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People Skills Twitter Chat Sunday: Convert Difficult Moments

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Join people skills Twitter chat (#peopleskills) Sun March 24th 10am ET/2pm GMT. TOPIC: Converting difficult interactions. Host Kate Nasser, The People-Skills Coach™.

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Super Customer Experience on the Road of Transparency

Here’s a current story of old time sales manipulation that backfired but good. 5 quick positive lessons to ensure your business wins big w/ customers. Travel the road of transparency and create lasting memories of trust that build your brand!

5 Psychologically Uncomfortable Career Shaping Opportunities

People focus on major career shaping milestones & overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.

Leaders, Best 4 Steps to Engage Employees’ Initiative

Employee engagement is not a wishy-washy idea. It is the tangible actions that unlock passion & know-how to achieve any goal. Leaders, build the BEST with these 4 steps.

Leaders, 6 Positive Replies to Transform Complaints into Action

Leaders and managers, are you frustrated w/ employees who chronically complain? Here are 6 positive replies fr The People-Skills Coach™ that engage employees. Transform complaints into action and guide all to success!

Leaders, Pain Free Journey to Engage Employee Accountability

Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.

Customer Service Myths That Won’t Die!

Here are 4 harmful (and laughable) customer service myths that block potential success. Let’s finally bust these myths apart and recapture the potential they block! I hope you will add to the list any myths that I missed.

Natalie Munroe Mistake: People Skills Lessons for Leaders

The internet is abuzz with Central Bucks PA teacher, Natalie Munroe’s blog labeling her students as whiny and lazy. As soon as I heard the story, I knew that Natalie had made a classic people skills mistake. Labels never inspire and always leave scars! Here are 5 lessons learned for all leaders, teachers, and team members. Read more …

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