Posted in Employee Engagement, inspiration, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
Accusations create trouble for work relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Lead Morale | Leadership | Teamwork | Customer Service.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
Leaders & Teammates: An apology must be sincere to succeed. But what frames it as sincere? Here’s the 6 point checklist fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Thriving in Change
Leadership success is about balance — not just climbing to the summit. Balance is the real challenge! Balance tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leadership, People Skills
Simple integrity is a powerful influence with others. Here’s the best single step we can take. Insight fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
Posted in Hiring Talent, Hot Topics and New Bits, Leadership, Training
Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?
Posted in Hot Topics and New Bits, Leadership
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.
Posted in Customer Service, IT, People Skills, Soft Skills, Teamwork
Simple sincerity makes for the perfect apology. Yet it can go astray very quickly. What is the ONE word that destroys the perfect apology and what word saves it? Read more …