For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.
Leaders & Teammates: An apology must be sincere to succeed. But what frames it as sincere? Here’s the 6 point checklist fr The People Skills Coach™.
Leadership success is about balance — not just climbing to the summit. Balance is the real challenge! Balance tips fr Kate Nasser, The People Skills Coach™.
Simple integrity is a powerful influence with others. Here’s the best single step we can take. Insight fr The People Skills Coach™.
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.