patient care

Horrible Customer Experience & Patient Experience: Constant Causes | #CX

Horrible Customer Experience & Patient Experience. Image is hands tied at wrist.

Posted in Customer Service, inspiration, People Skills, Soft Skills

Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX

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Empathetic Chatbots: Can Leaders & Doctors Be As Empathetic? | #Leadership

Empathetic Chatbots: Image is 3 faces on a meter with an arrow pointing at smiling face

Posted in Leadership, Leading Morale, People Skills, Soft Skills

Empathetic chatbots score higher on empathy than doctors & leaders. Why & how doctors can change this. Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

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Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills

Impersonal Medical Care: Image is Kate Nasser quote "Doctor, if you want me to trust you, give me your attention when I speak."

Posted in Customer Service, Patient Experience, People Skills, Soft Skills

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine

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