patient experience

Horrible Customer Experience & Patient Experience: Constant Causes | #CX

Horrible Customer Experience & Patient Experience. Image is hands tied at wrist.

Posted in Customer Service, inspiration, People Skills, Soft Skills

Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX

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Empathetic Chatbots: Can Leaders & Doctors Be As Empathetic? | #Leadership

Empathetic Chatbots: Image is 3 faces on a meter with an arrow pointing at smiling face

Posted in Leadership, Leading Morale, People Skills, Soft Skills

Empathetic chatbots score higher on empathy than doctors & leaders. Why & how doctors can change this. Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

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