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Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Presuming Fear Patronizes People | #PeopleSkills #Leadership

Presuming Fear: Image is Scrabble Tiles Spelling Fear

Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.

Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv

Conquering Customers: Image is a hammer.

Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

Use 15 Not So Obvious People Skills Truths

People Skills Truths: Image is stacking rings.

15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.

Listening Excellence: Are You Historian, Eye Witness, Participant?

Listening Excellence: Image is Man w/ Record Album w/ ears in the middle.

Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

Healthcare People Skills: JOIN #Peopleskills Chat March 22nd

Putting People Down: Image is people skills logo.

Healthcare people skills is #Peopleskills global Twitter chat hot topic March 22nd at 10am EDT. JOIN host Kate Nasser, The People Skills Coach™ and co-host Dr. Gia Sison.

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Patient Customer Experience: Great Threats & Cures #cx #healthcare

Patient Customer Experience: Image is the word "BAM".

Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.