Posted in Careers & Jobs, Leadership, Patient Experience, People Skills, Soft Skills
15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.
Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Customer Service, Patient Experience, People Skills, Soft Skills
Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Hot Topics and New Bits, intercultural, morale, Patient Experience, People Skills, Soft Skills
Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, inspiration, People Skills
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
Posted in Hot Topics and New Bits, Leadership, Listening Power, People Skills, Sales, Soft Skills, Teamwork
Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Patient Experience, People Skills, Soft Skills
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, People Skills Chat, Soft Skills, Tweets
Healthcare people skills is #Peopleskills global Twitter chat hot topic March 22nd at 10am EDT. JOIN host Kate Nasser, The People Skills Coach™ and co-host Dr. Gia Sison.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.