Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.
Personality
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, video
Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…
Posted in Leadership, People Skills
Leaders, I hope you are wearing multi-focal corrective lenses to sharpen your daily vision through the clouds. Here are common clouds and the corrective lenses to wear.
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Posted in Customer Service
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.
Posted in Customer Service, IT, Speaking and Events
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.