Posted in Customer Service, Hot Topics and New Bits, People Skills
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
procedures
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Customer Service, Hot Topics and New Bits, Soft Skills
Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.
Posted in Listening Power, People Skills
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership
Leaders, is your organization process driven. Even addicted to process? Launch a leadership reawakening. Ignite and engage employee innovation this way. People, not process, create and innovate!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Customer experience leaders, find & remove all the “never ever” rules that rule & ruin your customers’ experience. Insights from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Generic routine service and rigid adherence to process kills customer experience. Here’s a patient experience story that offers 6 easy lessons for all service teams.
Posted in Customer Service, Hot Topics and New Bits
If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!
Posted in Customer Service, Hot Topics and New Bits
Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …
Posted in Customer Service, Leadership
Give all customer service, customer care, and technical support analysts the greatest gift, customer friendly procedures and policies! Here are two examples of not so friendly procedures and what to learn from them. With National Customer Service Week coming on Oct. 4th, have your teams brainstorm improvements to breed truly memorable service.