Posted in Coaching Professional, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via DesignerPics.com Coaching Employees: The Key Step So many times leaders and managers take on the […]
Posted in Employee Engagement, inspiration, Leadership, Leading Morale
Leadership: How to create a sharing talents culture that boosts results. by Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Leaders, to quiet egos & reduce conflict, build trust. Insights from Kate Nasser, The People Skills Coach™, Author Leading Morale | Leadership
Posted in Customer Service, inspiration, Leadership, Leading Morale, Listening Power, People Skills, Sales, Soft Skills, Teamwork
Daily ways to honor work colleagues, customers, employees, friends, family to build sustainable relationships. by Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Employee Engagement, Leadership, Leading Morale, Listening Power, morale, People Skills, Soft Skills
Look at how micromanagers ruin productivity & morale & how to fix it. Kate Nasser The People Skills Coach™ Author Leading Morale | Management
Posted in inspiration, Leading Morale, morale, People Skills, People Skills Chat, Soft Skills, Tweets
Join global #PeopleSkillsChat SUN. Aug 18th 10am EDT to explore sexism hopeful solutions. Host Kate Nasser The People Skills Coach™. | Workplace Productivity
Posted in Coaching Professional, Hot Topics and New Bits, Leadership
Leaders & managers, instead of demeaning people w/ “stop whining”, lead this way for results. Leadership insights fr Kate Nasser, The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, People Skills, Soft Skills, Thriving in Change
Smart leaders with emotional intelligence lead smartly by rejecting mistaken beliefs and dumb denials. Leadership essentials from The People Skills Coach™.
Posted in Coaching Professional, Employee Engagement, Hot Topics and New Bits, People Skills, Teamwork
Leaders continue to ask why can’t everyone just get along? Here’s why and how to fix it for teamwork productivity. Latest fr The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
Can-do optimists bring more to leadership then you think. Hire & promote them to build a culture of service and innovation! New insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.
Posted in Customer Service, Hot Topics and New Bits, IT
CIOs, the threat to IT customer service is not technical mindset – it’s blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.