Posted in Careers & Jobs, Leading Morale, Listening Power, morale, People Skills, Soft Skills
How to win arguments w/o making enemies. Steps from Kate Nasser, The People Skills Coach™, Author, Leading Morale | Communication Leadership
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Hot Topics and New Bits, Leadership, People Skills
Top leadership connection to inner circle removes these key threats to success. Connect and engage to succeed. In today’s world, no news is not good news. Latest from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Personality Types
Are you a driver type personality or do you know one? Driver type leaders deliver success yet can leave a bad impression with those they lead. Here are 3 common sense steps fr The People-Skills Coach™ for drivers to turn negative into positive and engage employees for success.
Posted in Customer Service, Hot Topics and New Bits
Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.