Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Top leadership connection to inner circle removes these key threats to success. Connect and engage to succeed. In today’s world, no news is not good news. Latest from Kate Nasser, The People Skills Coach™.
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Are you a driver type personality or do you know one? Driver type leaders deliver success yet can leave a bad impression with those they lead. Here are 3 common sense steps fr The People-Skills Coach™ for drivers to turn negative into positive and engage employees for success.
Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.