recognition

Team Cohesion: Eureka, Leadership Finally Found It Here! #peopleskills

Team Cohesion: Image is two animated mushrooms bowing to each other.

Team cohesion escaped this org. until we challenged best practices. Then we found it and learned a vital lesson about humans. From The People Skills Coach™.

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Gratitude: Business Complacency or High Return? #peopleskills

Gratitude: Image is the word gratitude.

Leaders, make gratitude for employees as much a priority as gratitude for customers. Modest investment w/ infinite return. Insight fr The People Skills Coach™ w/ contribution from sales coach Dave Moore.

Employee Engagement: 4 No-Cost Steps to Acknowledgement #peopleskills

Millennials Success: Image is Gold puzzle pieces fitting together.

Leaders, employee engagement is both essential AND easy. In this one minute video reminder, fr The People Skills Coach™, here are 4 easy no-cost steps to increase employee engagement!

Employee Engagement: Engage Through Connection Not Status #Peopleskills

Employee Engagement: Image is Red Carpet Roped Off

Leaders, beware this one behavior that threatens employee engagement. Good news: It’s easy to fix! Short post w/ clear message from The People-Skills Coach™.

Leadership People Skills: Successful Leaders Choose AND Not Or

Leadership People Skills: Picture is Ampersand

Leadership people skills need AND type thinking not either/or thinking. Here are 7 key areas where AND thinking brings your leadership people skills to life to engage employee commitment for tremendous results! What “AND” will you add to this list?

Leaders Engage Employee Urgency w/ Deep Connection

Leaders Engage Employees Urgency - Image is Geyser

Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Employee Engagement: Capture the Magic of the I’s in Team!

Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.

Introverted Leaders: Revelations on Communication

IT Customer Service Training: Image is stick figures working together.

Leaders of all types, do you care enough about your teams to inspire, engage, & communicate outside of your comfort zone? 5 revelations to engage your teams from Kate Nasser, The People-Skills Coach™.

Customer Service & IT Support Leaders: Do You Hear the Envy?

Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.

Leaders, 12 Worthy Kudos to Spark Employee Engagement

Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!

People-Skills Morale: Proud or Impressed?

Leaders, corporate managers, business owners, & parents of teenagers, your words of recognition can foster morale or fizzle out. Succeed w/ONE word change.

Best & Worst Customer Experience: From Known to Unknown

In times of change, do your customers experience “becoming an unknown” after being treated as known valued customers? Avoid this serious business risk with these steps to prevent “un-knowing” your customers.

Appreciating Individual Strengths: Does It Hurt Teamwork?

Individual strengths are one set of building blocks for a team’s success. Why then do so many leaders believe appreciating individual strengths hurts teamwork? This is an important questions since study after study shows that appreciation is the #1 motivator for so many employees? Read more …

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