Team cohesion escaped this org. until we challenged best practices. Then we found it and learned a vital lesson about humans. From The People Skills Coach™.
Leaders, make gratitude for employees as much a priority as gratitude for customers. Modest investment w/ infinite return. Insight fr The People Skills Coach™ w/ contribution from sales coach Dave Moore.
Leaders, employee engagement is both essential AND easy. In this one minute video reminder, fr The People Skills Coach™, here are 4 easy no-cost steps to increase employee engagement!
Leaders, beware this one behavior that threatens employee engagement. Good news: It’s easy to fix! Short post w/ clear message from The People-Skills Coach™.
Leadership people skills need AND type thinking not either/or thinking. Here are 7 key areas where AND thinking brings your leadership people skills to life to engage employee commitment for tremendous results! What “AND” will you add to this list?
Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!
For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.
Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.
Leaders of all types, do you care enough about your teams to inspire, engage, & communicate outside of your comfort zone? 5 revelations to engage your teams from Kate Nasser, The People-Skills Coach™.
Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.
Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!
Leaders, corporate managers, business owners, & parents of teenagers, your words of recognition can foster morale or fizzle out. Succeed w/ONE word change.
In times of change, do your customers experience “becoming an unknown” after being treated as known valued customers? Avoid this serious business risk with these steps to prevent “un-knowing” your customers.
Individual strengths are one set of building blocks for a team’s success. Why then do so many leaders believe appreciating individual strengths hurts teamwork? This is an important questions since study after study shows that appreciation is the #1 motivator for so many employees? Read more …