Posted in inspiration, People Skills, People Skills Chat, Soft Skills
Join Kate Nasser, The People Skills Coach™ in Twitter global #PeopleSkillsChat Aug. 2nd 10am EDT to explore universal topic of Hurt Betrayal Recovery | Trust.
Posted in People Skills, People Skills Chat, Soft Skills, Thriving in Change, Tweets
Living After Lockdown: How will we hit the ground running? JOIN #PeopleSkillsChat May 10th 10am EDT w/ host Kate Nasser, The People Skills Coach™ | COVID-19
Posted in Leadership, Leading Morale, morale, People Skills, Soft Skills
Vital proactive leadership people skills step to crisis recovery: Capture employee experience in real time during the crisis. Here’s how fr Kate Nasser,The People Skills Coach™
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
Resilient Recovery is #PeopleSkills global Twitter chat topic. WHEN: Sunday Oct. 15, 2017 at 10AM EDT. Hashtag: #PeopleSkills NOTE: USA is now on Daylight Saving Time. If your country is on standard time, #PeopleSkills chat will be one hour earlier than usual in your local time zone. Click this daylight saving time link to see […]
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills, Teamwork
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
There is one customer service recovery moment where many leaders, teams, and reps. falter. Here’s the trap, the reasons, the risks & a winning path to success for customer service, customer care, and technical support organizations.
Posted in Customer Service, Hot Topics and New Bits, IT
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.
Posted in Customer Service
A VP of Operations reports that his organization buys based on how well a vendor recovers from a mistake. Customer service recovery affects future sales! Why? Read more in this post …