Hurt Betrayal Recovery: JOIN Global #PeopleSkillsChat SUN. Aug. 2nd 10am EDT

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Join Kate Nasser, The People Skills Coach™ in Twitter global #PeopleSkillsChat Aug. 2nd 10am EDT to explore universal topic of Hurt Betrayal Recovery | Trust.

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Living After Lockdown Over: JOIN Global #PeopleSkillsChat Sun. May 10th

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Living After Lockdown: How will we hit the ground running? JOIN #PeopleSkillsChat May 10th 10am EDT w/ host Kate Nasser, The People Skills Coach™ | COVID-19

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Leadership People Skills Step to COVID-19 Recovery | #PeopleSkills #COVID19

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Vital proactive leadership people skills step to crisis recovery: Capture employee experience in real time during the crisis. Here’s how fr Kate Nasser,The People Skills Coach™

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Resilient Recovery: JOIN #PeopleSkills Chat Oct. 15th 10amET

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Resilient Recovery is #PeopleSkills global Twitter chat topic. WHEN: Sunday Oct. 15, 2017 at 10AM EDT. Hashtag: #PeopleSkills NOTE: USA is now on Daylight Saving Time. If your country is on standard time, #PeopleSkills chat will be one hour earlier than usual in your local time zone. Click this daylight saving time link to see […]

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Service Recovery: Go Beyond Problem Solving! #custserv #cx

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Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Customer Service Recovery: Use People Skills to Deliver vs. Defend

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Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.

Leaders, Can You Ace This Customer Service Recovery Moment?

There is one customer service recovery moment where many leaders, teams, and reps. falter. Here’s the trap, the reasons, the risks & a winning path to success for customer service, customer care, and technical support organizations.

A Winning Response to Customers’ Complaints About Teammates

Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.

Customer Service Recovery Affects Future Sales

A VP of Operations reports that his organization buys based on how well a vendor recovers from a mistake. Customer service recovery affects future sales! Why? Read more in this post …