Join Kate Nasser, The People Skills Coach™ in Twitter global #PeopleSkillsChat Aug. 2nd 10am EDT to explore universal topic of Hurt Betrayal Recovery | Trust.
Living After Lockdown: How will we hit the ground running? JOIN #PeopleSkillsChat May 10th 10am EDT w/ host Kate Nasser, The People Skills Coach™ | COVID-19
Vital proactive leadership people skills step to crisis recovery: Capture employee experience in real time during the crisis. Here’s how fr Kate Nasser,The People Skills Coach™
Resilient Recovery is #PeopleSkills global Twitter chat topic. WHEN: Sunday Oct. 15, 2017 at 10AM EDT. Hashtag: #PeopleSkills NOTE: USA is now on Daylight Saving Time. If your country is on standard time, #PeopleSkills chat will be one hour earlier than usual in your local time zone. Click this daylight saving time link to see […]
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
There is one customer service recovery moment where many leaders, teams, and reps. falter. Here’s the trap, the reasons, the risks & a winning path to success for customer service, customer care, and technical support organizations.
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.