Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Change vs inconsistency – successful leaders know the key differences & stop change resistors from misguiding everyone. Insight fr The People-Skills Coach™.
Resistance to Change
Posted in Hot Topics and New Bits, inspiration, Leadership, Thriving in Change
Change leaders — all leaders — face one giant challenge in creating change: the beloved bully. Do you know what the beloved bully is? Here’s how to find it, oust it, and inspire change!
Posted in Coaching Professional, Hot Topics and New Bits, inspiration, Leadership, Thriving in Change
Leaders, you don’t have to become a different person to effect positive change. Just make your actions accountable for your words. 5 experienced based insights fr The People-Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.
Posted in Customer Service, Hot Topics and New Bits
The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?
Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, inspiration, Thriving in Change
Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.
Posted in Leadership, Thriving in Change
Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..
Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
In tough times, leaders use their experience to filter out bullshit. What’s a new leader or manager to do? Here are 10 points to boost their experience to lead change better. What will you add to this experience booster to help new leaders?
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders and managers, with a few steps you can learn to spot hidden change resistance. Steer the toughest organizational change around these roadblocks.
Posted in Customer Service, Hot Topics and New Bits, Sales
One action above all others allows you to build customer loyalty – prevent the question mark in your customers’ minds. Replace fear with certainty and questions with mutual success. Read more …
Posted in Customer Service, People Skills, Soft Skills, Thriving in Change
Recent customer service experience w/promoter of National Customer Service Week shed light on challenges of service & technical support in times of change. Here’s what happened and insights on change, change resistance, and rebuilding trust.
Posted in Customer Service, Leadership, Thriving in Change
Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?