Posted in Careers & Jobs, Leading Morale, Listening Power, morale, People Skills, Soft Skills
How to win arguments w/o making enemies. Steps from Kate Nasser, The People Skills Coach™, Author, Leading Morale | Communication Leadership
Posted in Coaching Professional, Leadership, Listening Power, morale, People Skills, Soft Skills
Leaders & managers, how good are your leadership listening skills? Do they help you resolve conflict & disputes? Tips fr Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Coaching Professional, morale, People Skills, Teamwork
Workplace Conflict Resolution: Key to resolving anger is to ask where is anger taking you and is that where you want to go? Years of experience from Kate Nasser, The People Skills Coach™.
Posted in inspiration, People Skills, People Skills Chat, Tweets
JOIN People Skills global Twitter chat SUN Dec.3, 10amET to share & learn steps of resolving conflict. Host Kate Nasser The People Skills Coach™. | Leadership, Teamwork, Customer Service
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
JOIN us in #PeopleSkills global Twitter chat 10amET to discuss responding well to verbal attacks at work and at home. Are you ready or do these insults take you by surprise? Host: Kate Nasser, The People Skills Coach™ and insightful global community.
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, People Skills, Sales, Teamwork
Conflict Resolution: As The People Skills Coach™, I am often asked how to stay calm amidst verbal conflict? Here’s what I’ve done successfully for years.
Posted in Customer Service, Hot Topics and New Bits, IT
Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.
Posted in Customer Service, Hot Topics and New Bits, IT
CIOs, the threat to IT customer service is not technical mindset – it’s blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.
Posted in People Skills, Soft Skills
Here’s a New Years professional soft skills resolution 2010 and how to make it happen. Soft skills are still the underlying mechanism for success around the globe. What’s your resolution?