Posted in Customer Service, Leadership
Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […]
Posted in Customer Service, Sales
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, People Skills
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Customer Service, Hot Topics and New Bits
Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales
Posted in Customer Service, Leadership
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Posted in Customer Service, Leadership, People Skills, Soft Skills
Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, inspiration, People Skills
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits
Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX
Posted in Customer Service, Hot Topics and New Bits
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Training
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.