Posted in Careers & Jobs, Employee Engagement, Hot Topics and New Bits, Leadership, morale, People Skills, Teamwork
New year people skills reminders that will remove obstacles from your life / career & open opportunities. Kate Nasser, The People Skills Coach™ | Leadership, Lead Morale, Teamwork, Employee Engagement, Relationships.
Posted in Customer Service, Hot Topics and New Bits
Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, People Skills, Sales, Soft Skills
Powerful people skills connection starts w/ using names vs. sir/ma’am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service
Posted in Hot Topics and New Bits, inspiration, morale, People Skills, Soft Skills, Teamwork
Increase success w/ these constant people skills truths from Kate Nasser, The People Skills Coach™, Author of Leading Morale. || Leadership, Teamwork
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, People Skills
Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.
Posted in Listening Power, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN Kate Nasser, The People Skills Coach™ & global community for #PeopleSkills Twitter chat on “Great People Skills Effects.” SUN. July 15th 10amEDT.
Posted in Customer Service, inspiration, Leadership, Sales
Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.
Posted in Careers & Jobs, Hot Topics and New Bits, inspiration, People Skills, Sales, Soft Skills
Accountability legacy: It’s not boring & burdensome. It gives you these 7 advantages in business & life. Experience fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don’t make this mistake. Tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales, Soft Skills
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.
Posted in Listening Power, People Skills
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.
Posted in Customer Service, Hot Topics and New Bits
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.