Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.
Posted in Listening Power, People Skills
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.
Posted in Customer Service, Hot Topics and New Bits
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, People Skills, Soft Skills
Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.
Posted in Customer Service, Hot Topics and New Bits, Sales
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!
Posted in Listening Power, People Skills, People Skills Chat, Soft Skills, Tweets
How do expectations & assumptions impact interactions? JOIN The People Skills Coach™ in #peopleskills global Twitter chat to discuss it April 12th 10am EDT.
Posted in Hot Topics and New Bits, Listening Power, People Skills, Sales, Soft Skills
Your interaction impacts your success. Here’s one common giant communication blunder & an easy fix fr The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, Sales, Soft Skills
When networking, social media etiquette connects us. Beware this impolite move that separates & pushes people apart. Tips fr The People Skills Coach™.
Posted in Hot Topics and New Bits, Listening Power, People Skills, People Skills Chat, Sales, Soft Skills, Tweets
Communication: When is silence golden & when is it not? JOIN The People Skills Coach™ & community Feb. 8th 10amET in #peopleskills global Twitter chat to explore.
Posted in Hot Topics and New Bits, Listening Power, People Skills, Sales, Soft Skills
Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, People Skills Chat, Sales, Soft Skills, Tweets
People skills global Twitter chat (#peopleskills) will explore how to communicate clearly. JOIN The People Skills Coach™ & community Jan. 18th 10amET.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.