Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Customer Service, Hot Topics and New Bits
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Corporate leaders, managers, & business owners, increase customer loyalty using a Gestalt customer service and technical support philosophy. The reasoning & steps — make sense! Read more …