Posted in Customer Service, Leading Morale, People Skills, Soft Skills
These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
Posted in Customer Service, People Skills, Soft Skills
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Training
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
Posted in Customer Service, Listening Power, People Skills, Soft Skills
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!
Posted in Customer Service, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Posted in Customer Service, Hiring Talent, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT, People Skills, Sales, Soft Skills
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Sales, Soft Skills, video
Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.