service desk

Service Recovery: Go Beyond Problem Solving! #custserv #cx

Customer Service Recovery: Image are lights of airplane landing.

Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

Customer service stories: Image is rolls of money up an arrow.

Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Customers Speak: We’ll Train You on What We Want & Deserve! #custserv

Customers Speak: Image is the letter E.

Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.

Customer Service People Skills: Leaders, Leave These Myths #custserv

Customer Service People Skills: Image is sign that says BUMP.

Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.

Superior Customer Experience: Are You Using the Power of Empathy? #cx

Customer Service Stories: Image is letter A+

Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.

Customer Experience Feedback: Flop or Fluency? Part One #custserv

Customer Experience Feedback: Image is intersection circles of infomration.

Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

IT Customer Service Training: Logic to Empathy #CIO #ITIL

IT Customer Service Training: Image is stick figures working together.

IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.

Customer Service Teamwork: The Sticklers w/ Hearts of Gold #custserv

Customer service teamwork: Image is heart shaped handcuffs

Customer service teamwork: Leaders, how do you handle the rigid team members who are sticklers for procedure yet care a great deal for the customers? Here’s the easy answer from The People-Skills Coach™.

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Super Customer Experience: 5 Immediate No Cost Improvements #custserv

Super Customer Experience: Image is gold key w/ service word.

Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.

Customer Service Managers, Are You Leading? #custserv

Customer Service Managers: Image is Words: Leadership Teamwork Success

Customer service managers, supervisors, team leads: you often get stuck in the weeds of daily management. Lead & inspire to breed success! Here’s a guide.

Customer Experience Leaders: Are You Leading Cattle Call?

Customer Experience Leaders: Image is little cattle figures lined up.

Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.

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Customer Service Recovery: Use People Skills to Deliver vs. Defend

Customer Service Recovery, Don't Defend. Image is a sling shot.

Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.

Customer Service Defined to Be Unforgettable

Customer service defined. Image is a scale w/ books on left, heart on right.

To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!

Super Customer Service Experience: Picture It, Lead It, Create It!

Super customer service experience: Image is Artists's Pallette

Leaders, want super customer service experience to emerge? Engage your teams in games of imagination & watch them innovate what you deliver and their attitudes! Insights from service maven Kate Nasser, The People-Skills Coach™.

Customer Service: Be a Buoy

Customer Service: Be the Customer's Buoy Image is a buoy.

Customer service is not about giving help. It’s about being the customer’s buoy. 6 ways fr The People-Skills Coach™ to buoy your customers and yourselves!

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