Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.
service desk
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills, Teamwork
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Posted in Customer Service, People Skills, Soft Skills
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills
Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills
Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills, video
Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service teamwork: Leaders, how do you handle the rigid team members who are sticklers for procedure yet care a great deal for the customers? Here’s the easy answer from The People-Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, People Skills, Teamwork
Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
Customer service managers, supervisors, team leads: you often get stuck in the weeds of daily management. Lead & inspire to breed success! Here’s a guide.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales
Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.
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Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!