Posted in inspiration, Leadership, morale, People Skills, People Skills Chat, Tweets
Awaken leader enlightenment to deliver leadership greatness. Join global #PeopleSkillsChat on Twitter to explore. Host: Kate Nasser, The People Skills Coach™
Posted in Employee Engagement, inspiration, morale, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN People Skills weekly global Twitter chat SUN. Feb. 24 TOPIC: A People Skills Magical Connection Host: Kate Nasser, The People Skills Coach™ | Leadership | Teamwork | Employee Engagement | Customer Service | Relationships
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, People Skills
Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.
Posted in Customer Service, inspiration, People Skills, People Skills Chat, Soft Skills, Teamwork, Tweets
Many people today overlook the importance and power of a warm welcome — in business & in personal relationships. JOIN #PeopleSkills global Twitter chat w/ Kate Nasser, The People Skills Coach™ June 3rd 10amEDT to share your insights on the chemistry & power of the warm welcome. | #Community #Teamwork #Leadership #Relationships
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership, Teamwork
Service leaders, loving to serve outpaces serving well. Here’s why. By Kate Nasser The People Skills Coach™ | Leadership, Teamwork, Customer Service, Morale
Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.
Posted in Customer Service, inspiration, People Skills
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
Posted in Hot Topics and New Bits, inspiration, Leadership, morale
Leading volunteers has its own leadership challenges. Here’s how to do it well through the call to serve. Insights fr Kate Nasser, The People Skills Coach™.
Posted in inspiration, People Skills, Soft Skills
Rebuild respect by giving unconditional apologies when your actions or words have hurt others. Here’s why & how from Kate Nasser, The People Skills Coach™. | Leadership, Teamwork, Customer Service, Employee Engagement
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales, Soft Skills
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
What can we achieve in this world by serving each other? JOIN us in People Skills global Twitter chat to explore sowing seeds of service. Host: Kate Nasser, The People Skills Coach™. March 12th 10am Eastern *Daylight Time. NOTE: As of March 12, 2017 America is on Daylight Saving Time.
Posted in Customer Service, Hot Topics and New Bits
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.