service

Trustworthy Customer Service: Leaders & Teams, Step Up Not Aside | #CX

Trustworthy Customer Service: Image is clothes pin attached to a line.

For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.

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Service Leaders: Serving Well vs. Loving to Serve | #Leadership #Custserv

Service Leaders: Image is thought bubble w/ a brain.

Service leaders, loving to serve outpaces serving well. Here’s why. By Kate Nasser The People Skills Coach™ | Leadership, Teamwork, Customer Service, Morale

These Everyday Customer Service Actions Produce Consequential Results

Trivial Customer Service Actions: Image is gold faucet drip looking like pendant.

Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

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Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv

Conquering Customers: Image is a hammer.

Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

Leading Volunteers Means Leading the Call to Serve | #Leadership

Leading Volunteers: Image is arch in a blue sky.

Leading volunteers has its own leadership challenges. Here’s how to do it well through the call to serve. Insights fr Kate Nasser, The People Skills Coach™.

Rebuild Respect: Conditional to Unconditional Apologies | #PeopleSkills

Rebuild Respect: Image is the word respect in a sculpture

Rebuild respect by giving unconditional apologies when your actions or words have hurt others. Here’s why & how from Kate Nasser, The People Skills Coach™. | Leadership, Teamwork, Customer Service, Employee Engagement

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Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Sowing Seeds of Service: JOIN #PeopleSkills Chat Mar. 12th

Putting People Down: Image is people skills logo.

What can we achieve in this world by serving each other? JOIN us in People Skills global Twitter chat to explore sowing seeds of service. Host: Kate Nasser, The People Skills Coach™. March 12th 10am Eastern *Daylight Time. NOTE: As of March 12, 2017 America is on Daylight Saving Time.

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Stellar Customer Experience: Is Unconscious Bias Ruining Service?

Stellar Customer Experience: Image is people in an airplane.

Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.

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Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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Leadership Service or Comfort? JOIN People Skills Chat Oct. 9 | #PeopleSkills

Putting People Down: Image is people skills logo.

Leadership service vs. comfort is our People Skills global Twitter chat SUN. Oct. 9th. JOIN Kate Nasser, The People Skills Coach™ & community at 10amET w/ hashtag #PeopleSkills to explore how leaders can focus on service vs. their own comfort.

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Customer Experience: Loyalty Through Narcissism?

Customer Experience: Image is Box w/ News Flash

Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

Putting People Down: Image is people skills logo.

JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

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Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

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