Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Leadership service vs. comfort is our People Skills global Twitter chat SUN. Oct. 9th. JOIN Kate Nasser, The People Skills Coach™ & community at 10amET w/ hashtag #PeopleSkills to explore how leaders can focus on service vs. their own comfort.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
Posted in Hot Topics and New Bits, inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service
Posted in Customer Service, Hot Topics and New Bits
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.
Posted in Listening Power, People Skills
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.
Posted in Customer Service, Listening Power, People Skills, Soft Skills
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,
Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, People Skills, Soft Skills
Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, Leadership
Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills
Top service tips fr The People Skills Coach™ for service industry franchisees. Franchise rules need not stop you fr delivering great customer experience!