Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.
Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.
What are the true rewards of courtesy in business? JOIN The People Skills Coach™ in global Twitter chat SUN. 9/14 10am EDT on the value of courtesy.
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.
Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.
Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Leaders & teams, use this 10 point courtesy checklist from The People Skills Coach™ to achieve superior success with others.
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.
Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
When customers call for help, give them superior customer service before selling them something else. Your integrity builds trust which secures more sales. Advice from The People-Skills Coach™ after 25 years in business.
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!