service

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

The Rewards of Courtesy: JOIN #Peopleskills Chat SUN. Sept. 14th

Putting People Down: Image is people skills logo.

What are the true rewards of courtesy in business? JOIN The People Skills Coach™ in global Twitter chat SUN. 9/14 10am EDT on the value of courtesy.

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Customer Experience Superstars: Their Celebratory Give & Take! #CX

Employee Engagement: Image are gold stars.

Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Ersatz Empowerment: The True Cost to Customer Experience #cx

Ersatz Empowerment: Image is Empty Panel w/ Magicians

Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Service Recovery: Go Beyond Problem Solving! #custserv #cx

Customer Service Recovery: Image are lights of airplane landing.

Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Courtesy Checklist: 10 Superior Ways to Succeed! #peopleskills

Courtesy Checklist: Image is Jar of Honey w/ a honey twister.

Leaders & teams, use this 10 point courtesy checklist from The People Skills Coach™ to achieve superior success with others.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

Customer service stories: Image is rolls of money up an arrow.

Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Superior Customer Experience: Feedback Fluency Part II #custserv #cx

Superior Customer Experience: Image is many ears.

Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.

Customer Value Beyond the Dollar! #sales #custserv

Customer Value: Image is Gold Gift Box

Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!

Customer Experience Feedback: Flop or Fluency? Part One #custserv

Customer Experience Feedback: Image is intersection circles of infomration.

Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

Superior Customer Service & #Sales: But 1st – Integrity! #custserv

Superior Customer Service & Sales: Image is humanoid lassoing a star.

When customers call for help, give them superior customer service before selling them something else. Your integrity builds trust which secures more sales. Advice from The People-Skills Coach™ after 25 years in business.

Customer Service Recovery: Use People Skills to Deliver vs. Defend

Customer Service Recovery, Don't Defend. Image is a sling shot.

Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.

Customer Service Defined to Be Unforgettable

Customer service defined. Image is a scale w/ books on left, heart on right.

To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!

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