Posted in Customer Service, Sales
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
Posted in Customer Service, Sales
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Leadership: When you differentiate teams to make responsibilities clear, are you creating silos? Tips to avoid this by Kate Nasser, The People Skills Coach™
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership
Leaders, is your organization process driven. Even addicted to process? Launch a leadership reawakening. Ignite and engage employee innovation this way. People, not process, create and innovate!
Posted in Customer Service, Hot Topics and New Bits
Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.
Posted in Customer Service, Hot Topics and New Bits
The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?