silos

Creating Silos: Do You Differentiate or Detach Your Teams? | #Leadership

Creating Silos: Image is case of colored pens and pencils.

Leadership: When you differentiate teams to make responsibilities clear, are you creating silos? Tips to avoid this by Kate Nasser, The People Skills Coach™

Leadership Reawakening: People Not Processes Create & Innovate

Leadership Reawakening: Image is of business people in meeting w/ flow chart on wall.

Leaders, is your organization process driven. Even addicted to process? Launch a leadership reawakening. Ignite and engage employee innovation this way. People, not process, create and innovate!

Customer Service Leaders: Are Your Limits Actually Roadblocks?

Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.

Leaders, Does Customer Service Fix Failure or Build Success?

The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?