Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.
Social Media
Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, inspiration, Thriving in Change
Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.
Posted in Careers & Jobs, Hot Topics and New Bits, People Skills, Soft Skills
As your career, business or life gets busy, do you turn a blind eye to all those who helped you — even when they were busy? You may have busy blindness and here’s the cure.
Posted in Customer Service, Hot Topics and New Bits, Sales
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.
Posted in Leadership, People Skills, Soft Skills, Tweets
Whether you are a new grad, a new leader, a seasoned corporate leader, a small business, or a solopreneur, you can leverage Twitter for learning and professional development. Here is a diverse sampling. Read more and add your insight …