Posted in Customer Service, Leadership, Leading Morale, People Skills, Soft Skills
To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Soft Skills
Posted in intercultural, Leading Morale, People Skills, People Skills Chat, Tweets
Join weekly global Twitter #PeopleSkillsChat Sun. July 12th 10am ET w/ host Kate Nasser, The People Skills Coach™ to examine bias in many dimensions.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Thriving in Change, Tweets
What makes handling significant changes tough & how can we all do it better together? JOIN Twitter global #PeopleSkillsChat Sun. June 28th 10am EDT w/ host Kate Nasser, The People Skills Coach™
Posted in Careers & Jobs, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Communcating differently after a conflict paves the future. Essential changes for success fr Kate Nasser, The People Skills Coach™, Author Leading Morale.
Posted in Leadership, Leading Morale, People Skills, People Skills Chat, Soft Skills
How to reduce work from home stress & burnout is Twitter global #PeopleSkillsChat topic June 21st 10am EDT. Join host Kate Nasser, The People Skills Coach™ & worldwide community to explore this topic. | Leadership
Posted in inspiration, Leading Morale, morale, People Skills, Soft Skills, Teamwork
When are you most likely disrespect people? Disrespect ruins leadership, teamwork, morale. Insights fr Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in inspiration, Leadership, People Skills, People Skills Chat, Soft Skills, Tweets
Addressing racism is critical. Please join Kate Nasser, The People Skills Coach™ in global Twitter #PeopleSkillsChat SUN. June 14th 10am ET. | Leadership
Posted in Customer Service, Hot Topics and New Bits, Leadership, People Skills, Sales, Soft Skills
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration
Posted in Leadership, Leading Morale, People Skills, People Skills Chat, Soft Skills, Tweets
Do you know how to give trust-building feedback vs. dumping on others? Join Kate Nasser, The People Skills Coach™, Author, Leading Morale, in global #PeopleSkillsChat SUN. June 7th 10am EDT. Leadership, Teamwork, Employee Experience
Posted in Hot Topics and New Bits, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
If you struggle w/ giving unconditional courageous apologies, learn how they define you & build great future. Insight fr Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Leadership, Leading Morale, People Skills, People Skills Chat, Soft Skills, Tweets
Join Kate Nasser, The People Skills Coach™, Author, Leading MOrale in Twitter #PeopleSkillsChat 10am ET to explore the leadership mistakes employees most dislike and even resent.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Leading Morale, People Skills
Leadership communication essentials for leading virtually (don’t call it remotely!) Insights fr Kate Nasser, The People Skills Coach™ Author, Leading Morale.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
On this Memorial Day weekend in USA global Twitter #PeopleSkillsChat explores Generous Sacrifice. JOIN Kate Nasser, The People Skills Coach™ & share your insights. Sunday May 24th 10am EDT.
Posted in inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Replace these unempathetic leadership & teamwork replies w/ these alternative responses for better morale & performance. Kate Nasser, The People Skills Coach™ & Author, Leading Morale.