Posted in People Skills, People Skills Chat, Tweets
Finding unity in diversity is key to success. JOIN Kate Nasser, The People Skills Coach™ in Twitter global #PeopleSkillsChat Sun. June 5th 10am ET to explore this topic and discuss how to do it.
Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
If you want to awaken your empathy for others, find out what happened before in order to help them now. Kate Nasser The People Skills Coach™.
Posted in inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills
What do constant naysayers really do? What is their true effect on others at work? Insights fr Kate Nasser, The People Skills Coach™ | Leadership & Teamwork
Posted in inspiration, Leading Morale, morale, People Skills, People Skills Chat, Soft Skills, Tweets
Join global #PeopleSkillsChat SUN. Aug 18th 10am EDT to explore sexism hopeful solutions. Host Kate Nasser The People Skills Coach™. | Workplace Productivity
Posted in Hot Topics and New Bits, inspiration, Leadership, morale, People Skills, Soft Skills
Leaders, here’s how to lead morale even in hot debates & disputes. Latest leadership insight fr Kate Nasser, The People Skills Coach™ | #EmployeeEngagement #LeadingMorale
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Join this week’s Twitter global #PeopleSkillsChat. TOPIC: Asking Great Questions. Host: Kate Nasser The People Skills Coach™. Guest host @TomJ_Rhodes Jan 13th 10amET.
Posted in Hot Topics and New Bits, People Skills, Soft Skills
Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.
Posted in Careers & Jobs, Leadership
Is collaborative thinking a struggle for you? Are you unknowingly falling into the trap of solo thinking? Leadership & career story & insight fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hot Topics and New Bits
In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Posted in Hot Topics and New Bits, Leadership
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.
Posted in Hiring Talent, inspiration, Leadership, Teamwork
Leaders, if you want employee engagement — inspire AND expect it. Here are 5 steps to engaging employees with traps to avoid. I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years. Add your success to the list!