Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.
Is collaborative thinking a struggle for you? Are you unknowingly falling into the trap of solo thinking? Leadership & career story & insight fr Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.
Leaders, if you want employee engagement — inspire AND expect it. Here are 5 steps to engaging employees with traps to avoid. I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years. Add your success to the list!