Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Sales, Soft Skills, video
Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Wireless providers, embrace the smartphone kill switch to deliver a superior customer experience. Reinvent don’t hold onto the status quo to preserve revenue. You can have innovation AND revenue!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills, video
Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Tweets
A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
Posted in Customer Service, Hot Topics and New Bits
As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!
Posted in Customer Service, People Skills, Soft Skills
Customer service means communication and the best language for delivering superior truly memorable customer service is …