Handling change & thriving w/others is global Twitter People Skills Chat topic SUN. March 10th 10am EDT. Host: Kate Nasser The People Skills Coach™. JOIN in! Reminder: USA & Canada switch to Daylight Saving Time on March 10th!
5 ways unplanned interactions & sponataneous conversations open your future in ways you can’t alone. Inspiration fr Kate Nasser, The People Skills Coach™. | Leadership, Teamwork, Career, Leading Morale, Customer Service, Sales
Supporting leaders to lead morale is as critical as leaders supporting employees. JOIN #LeadMoraleChat on Twitter 8pmET w/ host Kate Nasser, The People Skills Coach™, Author of Leading Morale. | Leadership | Employee Engagement
How can you best support employees to lead high morale? Join #LeadMorale global Twitter chat Sept. 6th 8pmET. Host: Kate Nasser, The People Skills Coach™ | Leadership, Employee Engagement, Teamwork, Customer Service.
Team voice in addressing troubling interactions & behavior creates positive work culture and prevents bullying. Latest examples & insights from Kate Nasser, The People Skills Coach™.
Leaders & managers, do you have culture of celebrating small wins? JOIN The People Skills Coach™ & community in #Peopleskills global Twitter chat Dec. 6th 10amET/3pm GMT to explore.
9 reasons leaders don’t show you employee appreciation & 3 ways for you to get it from them! Insight fr The People Skills Coach™.
Leaders, in your company is customer support everyone’s job? Is everyone doing customer service? I am doing several posts on customer centricity. In this post I interview Vikram Bhaskaran to learn Freshdesk’s vision & lessons learned from flattening the traditional (hierarchical) customer support model.
Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.
The HR Director in a large prestigious law firm and the Legal Practice Administrator wanted better relations between the super educated brilliant attorneys and support staff. Here’s how we turned demoralized support staff into high achieving team players.
Some technical professionals embrace the value of people skills, others don’t. All want to know what these skills deliver to the end result. Here’s 3 solid answers.
Leaders, new and experienced, must inspire infrastructure behind the scenes support teams how they are an essential piece. One proven technique…
Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…