support

Leaders, How Do You Inspire & Engage Nuts-and-Bolts Teams?

Leaders, new and experienced, must inspire infrastructure behind the scenes support teams how they are an essential piece. One proven technique…

Best CSR Adapts to Personality Type for A+ Customer Service

Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…

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