Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Leaders & managers, do you have culture of celebrating small wins? JOIN The People Skills Coach™ & community in #Peopleskills global Twitter chat Dec. 6th 10amET/3pm GMT to explore.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
9 reasons leaders don’t show you employee appreciation & 3 ways for you to get it from them! Insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Leaders, in your company is customer support everyone’s job? Is everyone doing customer service? I am doing several posts on customer centricity. In this post I interview Vikram Bhaskaran to learn Freshdesk’s vision & lessons learned from flattening the traditional (hierarchical) customer support model.
Posted in Customer Service, Hot Topics and New Bits, IT
Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.
Posted in People Skills, Soft Skills, Teamwork
The HR Director in a large prestigious law firm and the Legal Practice Administrator wanted better relations between the super educated brilliant attorneys and support staff. Here’s how we turned demoralized support staff into high achieving team players.
Posted in Careers & Jobs, Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Some technical professionals embrace the value of people skills, others don’t. All want to know what these skills deliver to the end result. Here’s 3 solid answers.
Posted in inspiration, Leadership, Teamwork
Leaders, new and experienced, must inspire infrastructure behind the scenes support teams how they are an essential piece. One proven technique…
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, video
Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…