teams

Leadership: Breed Accountability NOT Blame

Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.

CIOs: IT Customer Service Quality Requires Partnership

Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.

Leading Leaders: Remove The Backfire of Ambush

Leaders, do you really walk the talk or weaken in the face of employee resistance? Do you ambush your managers as a result? Here’s a true case study from The People-Skills Coach™ highlighting 6 critical effects on bottom line results.

Driver Leaders’ Success: 3 Threats to Remove

Are you a driver type personality or do you know one? Driver type leaders deliver success yet can leave a bad impression with those they lead. Here are 3 common sense steps fr The People-Skills Coach™ for drivers to turn negative into positive and engage employees for success.

5 Psychologically Uncomfortable Career Shaping Opportunities

People focus on major career shaping milestones & overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Customer Service Leaders: Are Your Limits Actually Roadblocks?

Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.

Employee Engagement: Capture the Magic of the I’s in Team!

Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.

Onsite IT Customer Service Proximity Can Divide Unity

CIOs, IT directors, and technical support managers of many companies face one universal challenge — cross teamwork between the front line service desk and onsite support. Here are 4 critical steps to meeting this challenge with great success!

9 Communication Essentials for Leading Virtually

As you lead virtual teams dispersed throughout the country, hemisphere, or globe (GDT), remember these 9 communication essentials to bond, inspire, engage & deliver — from Kate Nasser, The People-Skills Coach™.

Leaders, Are You Confusing Change Fatigue & Change Resistance?

Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.

Leaders, Are We Accomplices to Passive Aggressive Team Members?

Leaders, passive aggressive behavior in the workplace can disengage team members & lower results IF we allow it. Here are critical insights and tips to prevent it or at least be the cure of this team toxin.

CIOs, Resolve IT Customer Service Threat – Blocked Teamwork

CIOs, the threat to IT customer service is not technical mindset – it’s blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.

Leaders, Does Customer Service Fix Failure or Build Success?

The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?

Leaders, 5 Legacy Attitudes to Replace for Employee Engagement

Traditional leadership beliefs hang on and squelch employee engagement, so needed to reach results. If you still hold these 5 attitudes, replace them for maximum success.

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