Posted in Hot Topics and New Bits, inspiration, Leadership, People Skills, Thriving in Change
Leaders, leading change requires more than communicating. Success comes through networking our inspiration! Insights fr The People Skills Coach™.
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Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
Leaders as you go past traditional directive leadership style & engage employees, do you go too far the other way? Use this checklist fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.
Posted in Hot Topics and New Bits, inspiration, Leadership
Leaders & managers, does your passion scar others or ignite the team’s greatness. Here are 10 ways to ignite greatness and talent from The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leadership fairness: Leaders, when employees disagree don’t be neutral, be fair. Here are the 5 critical differences fr The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills, Personality Types
Leaders, avoid the threat of the leadership mirage that confuses patience with inaction. Critical steps fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, People Skills, Teamwork
Leaders are you confusing empowerment & abandonment? Teamwork doesn’t magically appear. You have a unique role in developing teams especially in these specific situations.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Personality Types
Are you a driver type personality or do you know one? Driver type leaders deliver success yet can leave a bad impression with those they lead. Here are 3 common sense steps fr The People-Skills Coach™ for drivers to turn negative into positive and engage employees for success.
Posted in Careers & Jobs, Hot Topics and New Bits, Thriving in Change
People focus on major career shaping milestones & overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Teamwork
Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.
Posted in Customer Service, Hot Topics and New Bits, IT
CIOs, IT directors, and technical support managers of many companies face one universal challenge — cross teamwork between the front line service desk and onsite support. Here are 4 critical steps to meeting this challenge with great success!