Tech. Support Reps

Customer Service, What You Picture, You Create

Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills

In customer service, what you picture you create. To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here’s the true story and the lasting message of customer service inspiration.

The Best CSR Mindset and Training to Deal with Irate Customers

Posted in Customer Service

The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.